Now, PostNord introduces automatic click and collect lockers to Sweden.
The follow up to Pakkeboksen in Denmark and the parallel pilot project in Oslo starts with four 12 month-pilots in the Stockholm region.
”We want the people who work nearby to pick up their goods at our malls”, says George Stassais, Specialty leasing manager at Citycon, to Scandinavianretail.com
PostNord’s lockers are now deployed in four locations in Stockholm: Kista Galleria, Liljeholmstorget Galleria, Hemköp Östermalmstorg and Coop Forum Bromma.
The online customer can choose to collect their package at any of the sites and get a code via a text message that enables them to open the locker on location.
Citycon owns Kista and Liljeholmstorget and was contacted by PostNord for the pilot.
”They want to provide this service where many people are on the move. We want the people who work nearby to choose this option and make an extra visit the mall”, says George Stassais.
He says the the lockers, 25-35 in numbers, are placed att the garage-entrance at Liljeholmstorget and at the cross passing Tvärgången in Kista Galleria.
”The locations have easy access for both refill and for customers”
There is also a return service added where customers can return parcels.
George Stassais says there are internal discussions in Citycon on how to provide an even better service similar to Westfield London’s Collect plus-station with changing rooms. But it’s not an option in the near future.
”And it’s probably only PostNord that might be a partner for that kind of service”, says George Stassais.
The trial will go on for twelve months.
“E-commerce is growing steadily throughout the Nordic region, which increases pressure on our representatives and traditional outlets. We now want to evaluate the possibility of making parcel distribution even more accessible and flexible for you as a consumer”, PostNord states.
Package machines are already used within PostNord Group in Denmark, there called Pakkeboksen or Døgnposten. ScandinavianRetail.com described last week a similar project in Oslo, where the Sektor Group and PostNord cooperates.