Tag Archives: Johan Reventberg

Critical store service as online business is rising for Christmas

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One third (33%) of all Swedes made at least half of the Christmas presents shopping online, according to a recent survey. “While the survey shows how critical it is to create an overall… Read more »

Online customers less tolerant to bad customer customer experience

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Bad return policies and technical failures during peak seasons will cost online retailers a lot of customers, not only once but for following years. A new study reveals that customer experience… Read more »